Wall Bed 買家完整 Timeline
由 Day 1 WhatsApp 到 Year 10 warranty — 7 個 milestone
呢個 timeline 列出 wall bed 買家 整個 6-week 旅程 + 之後 10 年保養. 每個 milestone 有: 天藍色 = 你需要做嘅 · 金色 = 我哋負責嘅.
建議: Print 出嚟 keep 喺手, 同設計師 site visit 時 reference. 或 send 比家人 / housemate 大家清楚自己 responsibility.
WhatsApp Enquiry
第一次接觸. 你 send 我哋平面圖 + 屋苑名 + 用途 (e.g. 主人房自住 / 細房客房 / 投資房). 我哋 30 分鐘內 reply (business hours).
You
- WhatsApp +852 4423 7445
- Send 平面圖 (phone photo OK)
- Tell us: 屋苑名 + 你/業主 status + 用途
Us
- 30-min reply confirm feasibility (95%+ OK)
- Send pricing range estimate
- Propose site visit slots (next 7 days)
Free Site Visit
設計師上門 60 分鐘. 30 分鐘 measurement + 30 分鐘 lifestyle discussion. 大部分客戶 site visit 後 1 週內 deposit.
You
- Be home (or have keys ready)
- Share: lifestyle / 5y plan / pets / health
- Walk through outlet positions / ceiling / wall
Us
- Precision measure (±5mm)
- Wall structure verification (ultrasonic)
- Configuration recommendation
- 0 commitment, 0 charge
3D Render + Written Quote
PDF 包含 3D rendering (open + closed view) + 5 finish 選擇 + 詳細 itemized quote (hardware / frame / mattress / install / add-ons). PROMO-9OFF 已包含.
You
- Review PDF
- Request unlimited revisions (free, before deposit)
- Pick finish
Us
- 3D rendering (48h delivery)
- Itemized quote
- Free revisions before deposit
- Quote valid 30 days
Confirm + 30% Deposit
Sign service agreement + pay 30% deposit. 7-day cancellation full refund (production hasn't started).
You
- Sign agreement (size / config / finish / install date)
- Sign management authorization letter
- Pay 30% deposit (FPS / credit card / wire)
- Tenant: get landlord signature first (we provide template)
Us
- Process payment
- Confirm production slot
- Start preparing management paperwork
- 1 free revision included before production starts
Building Approval (parallel)
Private estate: management approval (5-7 workdays, 95% pass). HOS: management + Housing Authority case-by-case (2-5 weeks). HKHA: Building Authority written consent (4-8 weeks, ~30% pass — we do free pre-check).
You
- Wait (we handle paperwork)
- Sign authorization if requested
Us
- Submit construction drawings
- HKD 10M public liability insurance cert
- Worker IDs + permits
- HKD 5,000-10,000 work deposit (refundable)
- Communicate with management office
Production at Kwun Tong
WALLBED KING workshop produces your wall bed. 4 stages: timber cutting → surface finish → SBLM mechanism → QC + 5x cycle test.
You
- Receive 2-week production photo update
- Confirm install date 1 week before
- Receive installer contact 2 days before
- Book lift access with management (we provide template)
Us
- FSC plywood cutting (E0 plywood)
- Water-based paint application
- SBLM 5x cycle stress test
- QC + final pre-install check
Install Day
Saturday morning typical. 4-6 hours total: 30 min noisy drilling (anchor bolts), rest pre-fabricated assembly. Sign-off + 70% balance after 5-cycle test.
You
- Adult home throughout install
- Provide drinks / bathroom access
- BB / pet / elderly relocate during 30-min drilling
- Sign-off after 5-cycle test
- Pay 70% balance (FPS / credit / wire)
Us
- Floor protection laid
- Wall mount + frame install
- SBLM mechanism + mattress placement
- Add-ons (sofa-combo / wardrobes / grab bar / etc)
- 5x cycle stress test
- 30-min operating training
Years 1-10 Warranty + Annual Check
SBLM hardware 10y warranty + 5y frame warranty + 1y mattress warranty + free annual onsite check (December reminder via WhatsApp).
You
- Reply to December WhatsApp reminder
- Schedule annual check (1-hour onsite)
- Use bed properly (don't overload, follow training)
- Notify us if any issues (loose / stuck / oil leak)
Us
- Free annual hardware check + oiling
- Free fix for warranted issues
- Bolt tightness verification
- Re-train new occupants if requested