Wall Bed Complete Buying Timeline
From Day 1 WhatsApp to Year 10 warranty — 8 milestones
繁中版本: 中文版 timeline
This timeline lists the wall bed buyer's full 6-week journey + 10-year warranty. Each milestone has: blue panel = your responsibilities · gold panel = our responsibilities.
Suggested use: Print and keep handy during site visit. Or share with family / housemate / roommate so everyone is clear about responsibilities.
📌 Expat-specific notes
- Visa timing: tell us your visa renewal / move-in dates upfront — we can hold production slot 2 weeks (vs 7-day standard) for confirmed expat clients
- Banking: International wire transfer accepted (3-5 working days). FPS / credit card preferred for speed.
- Communication: Designer + installer team English-fluent. Documents bilingual.
- Renter: get landlord signature first — see renter playbook
WhatsApp Enquiry
First contact. You send us floor plan + estate name + use case (e.g. master bedroom self-use / 2nd room guest / investment property). We reply within 30 min during business hours.
You
- WhatsApp +852 4423 7445
- Send floor plan (phone photo OK)
- Tell us: estate name + you/landlord status + use case
Us
- 30-min reply confirming feasibility (95%+ OK)
- Send pricing range estimate
- Propose site visit slots (next 7 days)
Free Site Visit
Designer visits your flat for 60 minutes. 30 min measurement + 30 min lifestyle discussion. Most customers deposit within 1 week of site visit.
You
- Be home (or have keys ready)
- Share: lifestyle / 5y plan / pets / health concerns
- Walk through outlet positions / ceiling / wall
Us
- Precision measurement (±5mm)
- Wall structure verification (ultrasonic)
- Configuration recommendation
- 0 commitment, 0 charge
3D Render + Written Quote
PDF with 3D rendering (open + closed view) + 5 finish options + itemized quote (hardware / frame / mattress / install / add-ons). PROMO-9OFF auto-included.
You
- Review PDF
- Request unlimited revisions (free, before deposit)
- Pick finish
Us
- 3D rendering (48h delivery)
- Itemized quote
- Free revisions before deposit
- Quote valid 30 days
Confirm + 30% Deposit
Sign service agreement + pay 30% deposit. 7-day cancellation full refund (production hasn't started).
You
- Sign agreement (size / config / finish / install date)
- Sign management authorization letter
- Pay 30% deposit (FPS / credit card / wire)
- Renter: get landlord signature first (we provide template)
Us
- Process payment
- Confirm production slot
- Start preparing management paperwork
- 1 free revision included before production
Building Approval (parallel)
Private estate: management approval (5-7 working days, 95% pass). HOS: management + Housing Authority case-by-case (2-5 weeks). HKHA: Building Authority written consent (4-8 weeks, ~30% pass — we do free pre-check).
You
- Wait (we handle paperwork)
- Sign authorization if requested
Us
- Submit construction drawings
- HKD 10M public liability insurance certificate
- Worker IDs + permits
- HKD 5,000-10,000 work deposit (refundable)
- Communicate with management office
Production at Kwun Tong
WALLBED KING workshop produces your wall bed. 4 stages: timber cutting → surface finish → SBLM mechanism → QC + 5x cycle test.
You
- Receive 2-week production photo update
- Confirm install date 1 week before
- Receive installer contact 2 days before
- Book lift access with management (we provide template)
Us
- FSC plywood cutting (E0 plywood)
- Water-based paint application
- SBLM 5x cycle stress test
- QC + final pre-install check
Install Day
Saturday morning typical. 4-6 hours total: 30 min noisy drilling (anchor bolts), rest pre-fabricated assembly. Sign-off + 70% balance after 5-cycle test.
You
- Adult home throughout install
- Provide drinks / bathroom access
- BB / pet / elderly relocate during 30-min drilling
- Sign-off after 5-cycle test
- Pay 70% balance (FPS / credit / wire)
Us
- Floor protection laid
- Wall mount + frame installation
- SBLM mechanism + mattress placement
- Add-ons (sofa-combo / wardrobes / grab bar / etc)
- 5x cycle stress test
- 30-min operating training
Years 1-10 Warranty + Annual Check
SBLM hardware 10y warranty + 5y frame warranty + 1y mattress warranty + free annual onsite check (December reminder via WhatsApp).
You
- Reply to December WhatsApp reminder
- Schedule annual check (1-hour onsite)
- Use bed properly (don't overload, follow training)
- Notify us if any issues (loose / stuck / oil leak)
Us
- Free annual hardware check + oiling
- Free fix for warranted issues
- Bolt tightness verification
- Re-train new occupants if requested