WhatsApp Reply Templates · 15 ready replies for inbound

Why pre-written replies matter: 70% of WhatsApp leads bounce within 5 min if no human reply. The bot replies instantly, but humans expect ANY follow-up reply within 30 min. With these templates ready: copy → paste → hit send. 30 seconds.

Workflow: When inbound arrives, scan the message → find matching template below → 📋 Copy → paste in WhatsApp → personalize the {brackets} → send.

Color tag key: COLD casually browsing · WARM specific question · HOT ready to book / quote

🟦 COLD — first contact, generic question

#01COLD"想了解 wall bed" / "tell me more about wall bed"

Reply (use within 5-30 min of inbound)

你好！多謝聯絡。

簡單介紹：wall bed（隱形翻床/牆床）係日間摺埋入牆嘅床。HK 細單位用得最多 — 日間多 100 呎活動空間，晚上正常床。

幾條快速問題幫你揾啱方案：
1. 你個單位幾多呎？
2. 樓底大概幾米？
3. Single 定 Queen？
4. 邊區？

知道答案我可以畀你大概價錢同建議。

或者你 send 平面圖（PDF 或相），48 小時內我哋會 send 返 3D 渲染圖 + 書面報價，免費。

如果方便，可以約嚟觀塘陳列室親身試 30 分鐘 — wallbed-hk.com/book-viewing-zh

#02COLD"How much is a wall bed?"

Hi! Thanks for reaching out.

Wall bed prices in HK range HKD 28,000-130,000 depending on size + configuration:

• Single (basic): HKD 28-38k
• Queen (mid-tier): HKD 45-58k
• Queen + side cabinets + study: HKD 68-88k
• Premium full-wall: HKD 95-130k

All include: SBLM American 60-yr patent mechanism, 200mm pocket-spring mattress, 10-year warranty, estate management approval handling.

For your specific quote, can you share:
1. Flat size (sqft)?
2. Ceiling height (m)?
3. Your district?
4. Single or Queen?

Or send floor plan (PDF/photo) — we'll send back 3D rendering + written quote within 48h, free. Or visit Kwun Tong showroom for in-person 30-min demo (free, by appointment): wallbed-hk.com/book-viewing-en

#03COLDSaw your IG post / saw your ad

Thanks for following up from the [post / ad]!

Quick context: we install custom wall beds across HK estates. SBLM American patent mechanism (60-year-old engineering, 750kg load), 10-year warranty, Kwun Tong showroom.

If you can share:
1. Your flat size + district
2. What problem you're trying to solve (more daytime space / kid room / WFH / guest room?)
3. Timeline (months)

I can recommend the most relevant configuration + give you a HKD estimate within 1 business hour.

Showroom visit: free, 30-45 min, by appointment. wallbed-hk.com/book-viewing-en

🟧 WARM — specific question, intent shown

#04WARMAsks about specific building / district

Yes, we've installed in [building/district name] before.

Quick notes for [district] specifically:
• Typical ceiling height: ___m (we adapt)
• Typical building era: ___ — [if 1960s-1980s, mention reinforcement]
• Estate management approval timeline: ___

For your specific unit:
1. Which floor / column? (we may have measurement records from past installs)
2. Floor plan available?
3. Single or Queen target?

Free site visit + measurement (60 min). After that we send 3D rendering + written quote within 48h.

WhatsApp me your address (or building name + floor) when ready to schedule.

#05WARM"My building is 1968 / 1972 / old building" — concerned about structure

Yes, we install in [year]-era buildings — this is actually our specialty.

For 1960s-1980s HK buildings (red brick + sound-insulation hollow walls), we add:
• 60×60cm × 6mm steel plate reinforcement (HKD 4,800)
• AP/RSE-registered structural engineer sign-off (you keep the certificate)
• Häfele 750kg-rated hardware

Recent precedent: 1968 Sai Ying Pun unit, Queen wall bed, HKD 42,400 total. 4 other companies refused. We accepted, reinforced, installed. 1 year on: 100% smooth.

We do free structural assessment first. If the wall isn't safe, we'll tell you — we don't compromise on this.

Want to book a site visit? wallbed-hk.com/book-viewing-en or just reply with your address + preferred date.

#06WARMRenting, asks about landlord approval

Good question — many renter clients we work with.

Wall beds are permanent fixtures (HK Cap. 7), so landlord written consent is required. The good news: most HK landlords say yes when:

• You provide AP/RSE structural certificate (we issue free)
• You commit to professional de-install at lease end (HKD 4,500-8,000)
• Wall bed adds 1.8-3.2% property value (Centaline 2024) — landlord benefits

We can draft the landlord-approach message for you to send. If they say yes, we install. If no, no charges either way.

One question: how long is your remaining lease? Wall bed economics work best for 24+ month residency.

#07WARMHOS / public housing question

Yes, we have 6+ years experience installing in HOS units.

Important notes:
• HOS approval is more rigorous than private estates: typically 2-3 weeks (vs 5-7 days private)
• Most HOS units have 2.3-2.5m ceilings → we usually use horizontal wall beds (vs vertical)
• Sha Tin, Tin Shui Wai, Kwai Chung HOS — we've done these

We handle the full HOS Authority submission. Required: structural impact assessment + waste disposal plan + construction noise compliance.

Recent case: Sha Tin HOS Single XL kid room conversion, HKD 41,400 total.

Which HOS estate are you in? And ceiling height + flat size if you know.

#08WARMCouple expecting baby / planning kids

Congratulations! For nursery / kid-room wall beds we recommend Single XL frame (105×200cm).

Why this size: future-flex from infant → toddler → teen. Same frame across 18 years. Saves you 3 renovation cycles (typically HKD 80-150k saved).

Configuration we typically install for new parents:
• Single XL wall bed
• Low VOC E0 plywood (safer for infant)
• Safety locks (prevents accidental release)
• Optional crib bumper add-on for 0-12 month
• Side cabinets for diaper / clothing storage

Cost: HKD 32-42k typical.

For Tin Hau couple at 7 months pregnant we recently completed: HKD 38,400.

Worth scheduling a site visit + 3D rendering before nursery setup. Free. wallbed-hk.com/book-viewing-en

#09WARMSenior 60+ / mobility concerns

Yes, we install for senior aging-in-place — common request.

For 60+ users we recommend the Senior Safety Package add-ons:
• Lower frame (40-45cm bed height) HKD +800 — easier sit-down
• Stainless grab bar HKD +1,800 — assists rise
• Motion-sensor night light HKD +600 — prevents night-time falls
• Motorized lift HKD +6,800 — button-press operation (vs 4-5kg manual)
• Mechanical safety lock HKD +400 — prevents accidental release

Full Senior Package HKD +1,800-8,200 depending on tier.

We installed for a Kowloon Tong 80+ couple last year: motorized + safety package, HKD 62,200 total.

Are you the user, or family planning for a parent? Either way, free site visit + assessment can identify exact ergonomic fit.

🟩 HOT — ready to commit / book

#10HOT"Yes I want to book showroom visit / yes please book"

Great! Let's get you booked.

Available showroom slots this week:
• [list 3-4 specific times — e.g., Wed 14:30, Thu 16:00, Sat 11:00]

Which works best for you? Reply with your pick + give me 4 hours so I can confirm.

After confirmation I send:
• Exact Kwun Tong address
• MTR Exit B walking directions photo
• Reminder note 1 hour before

What to bring (optional but helpful):
• Floor plan of your flat (PDF or photo OK)
• Photos of the wall where bed will go

Bring partner / family up to 3 people, free. See you soon!

#11HOT"Sending floor plan — please send 3D rendering"

Got it, thanks for sending. Let me confirm I have what I need:

✓ Floor plan received
✓ Flat size: ___ sqft
✓ District: ___
✓ Ceiling height: ___ m (if not on plan, please measure)
✓ Wall bed size you want: ___ (Single/Queen/etc)
✓ Any specific position preference on the plan? (e.g., "north wall by window")

If above is correct, I'll send 3D rendering + written quote within 48 hours.

If you'd like to discuss configuration first, happy to do a 15-min Zoom or visit our Kwun Tong showroom.

I'll start drafting now and send by [specific date 48h from now].

#12HOT"Send me a quote / I'm ready to commit"

Perfect. To send accurate quote:

Quick form (1 min):
1. Flat address or estate name
2. Ceiling height (m)
3. Wall bed size: Single / Single XL / Double / Queen / King
4. Any side cabinets? (yes/no, if yes how wide)
5. Hardware tier preference: standard (Sellex) / premium (Häfele)
6. Move-in / install timeline

Once I have these I send:
✓ Itemized written quote
✓ 3D rendering (within 48h after site visit)
✓ Estate approval timeline estimate
✓ Sample contract for review

Standard payment terms: 30% deposit on contract sign, 70% on install completion. International wire / FPS / credit card all accepted.

Reply with above 6 answers, I'll get on it.

#13HOT"Too expensive" / negotiating price

I understand — wall beds are a significant investment. Let me share context that may help:

Our pricing reflects:
• American 60-year SBLM patent mechanism (no equivalent in HK)
• Häfele/Sellex hardware (4,500-8,000 cycle test)
• 10-year warranty (we honor it; ask any past client)
• Estate management approval handling (HKD 2,500 value)
• AP/RSE structural certificate (HKD 3,000 value)
• Free 3D rendering + 60-min site visit (HKD 1,500 value)

5-year cost comparison vs alternatives:
• Sofa-bed: HKD 22-30k (replacement + medical)
• IKEA folding: HKD 18-22k (multiple replacements)
• Wall bed: HKD 32-58k one-time → wins on quality + space recovery

We don't discount baseline price (it's already minimum-viable for proper engineering). We can adjust scope:
• Skip side cabinets (-HKD 8-12k)
• Sellex tier vs Häfele (-HKD 4-8k)
• Standard finish vs custom (-HKD 1.8-4.2k)

Reply if you'd like a scope-down quote.

#14HOT"How long does install take?"

Total timeline: 6-8 weeks from contract sign to ready-to-use.

Breakdown:
• Week 1: 60-min site visit + measurements
• Week 1-2: 3D rendering (within 48h after site visit) + you review
• Week 2: Sign service agreement + 30% deposit
• Week 2-3: Estate management approval submitted (5-7 working days)
• Weeks 2-7: Production at Kwun Tong workshop (4-6 weeks)
• Week 7-8: 4-6 hour installation at your flat
• Day 1: 70% balance paid + you start using

Need faster? 7-day rush production HKD +3,500 cuts timeline to ~3-4 weeks.

For confirmed expat clients (arriving HK): we hold production slot 2 weeks (vs 7-day) so installation aligns with move-in.

Your timeline / target install date?

#15HOT"What's next? How do we proceed?"

Easy. 3 simple next steps:

1. Site visit (60 min, free, your flat)
   - I come measure, assess wall structure, check ceiling, electrical
   - You ask any technical questions
   - No commitment from you

2. 3D rendering + written quote (within 48h after visit)
   - Photorealistic 3D of how it will look
   - Itemized cost breakdown
   - Timeline + payment terms

3. You decide
   - Sign service agreement if good fit
   - Or take time to think — quote is valid for 30 days
   - No pressure, no follow-up spam

Pick a site visit time — what's your address and 2-3 dates that work for you over the next week? Or visit our Kwun Tong showroom first if preferred.

30-second rule: Reply within 30 minutes during business hours. After business hours, set bot reply to "Got it, will reply with details Mon 10am" so user feels acknowledged. Lost lead happens when user feels ignored, not when reply is delayed.

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