WhatsApp Business Auto-Reply Templates · Wallbed by Design (private)

1. Greeting message — auto-sent on first contact

Triggers when someone messages you for the first time, OR after 14 days of no messages from them. Sent automatically — they get it before you can even reply.

Template A — Bilingual (recommended)

Message (max 200 chars per WA Business limit)

你好！多謝聯絡 Wallbed by Design 牆床·度身設計。Hi! Thanks for messaging.

我哋會喺 30 分鐘內回覆（一至六 10:00-18:00 HKT）/ Reply within 30 min (Mon-Sat).

睇幾條快問: wallbed-hk.com/whatsapp-quick-start-zh

或者 send 你嘅單位呎數 + 樓底 + 想要嘅尺寸，我哋就可以畀大概價錢。

Template B — English-first (for IG ads / EN-speaking visitors)

Message

Hi! Thanks for messaging Wallbed by Design.

We'll reply within 30 min (Mon-Sat 10:00-18:00 HKT).

In the meantime, share: flat size (sqft) + ceiling height (m) + bed size (Single/Queen) → we can send a quick estimate.

Or browse: wallbed-hk.com/whatsapp-quick-start-en

Template C — Cantonese-first (for HK organic / FB ads to Chinese audience)

Message

你好！多謝聯絡 牆床·度身設計 Wallbed by Design 牆床專家。

我哋一至六 10:00-18:00 HKT 30 分鐘內回。

可以 send 你嘅單位呎數 + 樓底 + 想要嘅尺寸（Single/Queen），就可以畀你大概價錢。

或者睇 18 個常見情境：wallbed-hk.com/whatsapp-quick-start-zh

2. Away message — sent outside business hours

Set schedule: Mon-Sat 10:00-18:00 HKT = "active". Outside that → away message auto-sends. Setup → Business tools → Away message → Schedule → Custom hours.

Template A — Standard away (bilingual)

Message

多謝聯絡 / Thanks for messaging!

我哋而家放工嘅 / We're currently outside business hours.
營業時間：星期一至六 10:00-18:00 HKT
Business hours: Mon-Sat 10:00-18:00 HKT

我哋會喺下個營業時間 30 分鐘內回覆 / We'll reply within 30 min of next business hour.

緊急可以查 wallbed-hk.com/wall-bed-faq-mega-zh / Urgent? Browse FAQ at wallbed-hk.com/wall-bed-faq-mega-en

Template B — Weekend / holiday extended away

Message

Hi! 多謝聯絡 / Thanks for reaching out.

而家我哋週末 / It's weekend now (Sun) — bot 隨時收訊息但真人星期一回 / messages received but human reply Monday.

如果緊急要約觀塘陳列室：直接喺呢度回覆你嘅偏好時段，我哋星期一第一時間確認。

If urgent showroom booking: just reply with preferred time slot, we'll confirm Monday first thing.

無論 weekend：自由訊息 / Reply anytime weekend.

3. Quick Replies — keyboard shortcuts

Setup → Business tools → Quick Replies → Add Quick Reply. Type /shortcut in any chat → message expands.

Quick Reply: /price

Full message

Wall bed prices in HK / 香港牆床價錢:

• Single (basic): HKD 28-38k
• Queen (mid-tier): HKD 45-58k
• Queen + cabinets: HKD 68-88k
• Premium full-wall: HKD 95-130k

All include: SBLM mechanism, 200mm pocket-spring mattress, 10-year warranty, estate approval handling.

For specific quote: WhatsApp me your flat sqft + ceiling height + bed size.

Quick Reply: /book

Full message

Book Kwun Tong showroom (free, 30-45 min, no pressure):

Available slots:
• [list 3 specific times]

Reply with your pick. After confirmation I send:
• Exact Kwun Tong address
• MTR Exit B walking directions
• Reminder 1 hour before

Or details first: wallbed-hk.com/book-viewing-en

Quick Reply: /floor

Full message

Send floor plan (PDF or photo) — within 48 hours we send back:
✓ 3D rendering of your specific layout
✓ Itemized written quote
✓ Estate management approval timeline

Free. No commitment.

Need: floor plan + flat size (sqft) + ceiling height (m) + bed size you want (Single/Queen) + district.

Quick Reply: /old

Full message

1960s-1980s HK building? We install with structural reinforcement.

• 60×60cm × 6mm steel plate (HKD 4,800)
• AP/RSE-registered structural engineer sign-off
• Häfele 750kg-rated hardware
• 10-year warranty (same as new buildings)

Recent: 1968 Sai Ying Pun Queen install, HKD 42,400 total. 4 other companies refused.

Free site assessment first. WhatsApp building name + floor.

Quick Reply: /rent

Full message

Renting? Yes you can install (with landlord consent).

• AP/RSE structural certificate (we provide free) — usually unlocks consent
• De-install service at lease end (HKD 4,500-8,000)
• Wall bed adds 1.8-3.2% property value (Centaline 2024) — landlord benefits

We can draft the landlord-approach message for you. If yes, we install. If no, no charges.

Question: how long is your remaining lease? (works best 24+ months)

Quick Reply: /expat

Full message

Moving to HK? Pre-arrival wall bed setup:

3-month workflow:
• Send floor plan from origin country
• Video consultation + remote 3D rendering (48h)
• Production while you're abroad
• Install ready by HK move-in day

Skips 6-week serviced apartment gap (HKD 30k+ savings).

International wire transfer accepted (USD/EUR/GBP/SGD).
Direct corporate AP invoice available (W-9 etc).

Detail: wallbed-hk.com/expat-relocation-package-en

Quick Reply: /wait

Full message (when client says "let me think")

Of course, take your time.

Quote is valid 30 days. WhatsApp anytime — even just "I have questions" is fine. No follow-up spam from us.

In the meantime, useful reading:
• 60-question FAQ: wallbed-hk.com/wall-bed-faq-mega-en
• Real installations gallery: wallbed-hk.com/wall-bed-real-installations-en
• Sample anonymized quote: wallbed-hk.com/sample-quote-en

Talk soon when ready.

Quick Reply: /agent

For property agent inbound (refers to /for-real-estate-agents-en)

HK property agent? Welcome!

Quick partnership:
• HKD 1,500-5,000 cash referral per closed install (FPS, 14 days)
• Or "Service Provider" tier after 3 closes (12-15% margin)
• You spot small-flat client → 1 sentence to client → WhatsApp me their info → done
• I close. 14 days post-install: cash to your FPS

We sign 1-page LOI for tax record. No exclusivity.

Detail: wallbed-hk.com/for-real-estate-agents-en

Reply with your name + agency + agent license # to start.

Quick Reply: /designer

For interior designer inbound

HK interior designer? We work with designer firms.

Quick partnership:
• 8-15% trade margin on wall bed scope (per project HKD 3-15k+)
• You keep client + design oversight; we handle approval/structural/install
• White-label option for premium projects
• Free 3D rendering within 48h
• Designer welcome pack + material samples

Detail: wallbed-hk.com/for-interior-designers-en

Reply with your firm name + your role to discuss.

How to set up (5 min)

Download WhatsApp Business from App Store / Play Store (if you don't have it)
Migrate from regular WhatsApp: app prompts you on first launch — preserves your number + chats
Open Settings → Business tools
Greeting message → toggle ON → paste Template A above → save
Away message → toggle ON → set Custom Hours (Mon-Sat 10:00-18:00 HKT) → paste Template A → save
Quick Replies → Add Quick Reply → for each shortcut above, enter the /shortcut name + paste the message → save
Verify by messaging yourself from a test number

Pro tip: WhatsApp Business also has Catalog feature. Add your wall bed configurations as "products" with photos + prices. Customers can browse like a mini-shop within WhatsApp. ~10 min setup once you have the photos ready.

Realistic impact: Greeting message alone reduces lead-bounce rate by 30-40% (because user feels acknowledged within seconds). Away message preserves leads received outside business hours (typically 30-50% of organic inbound). Quick Replies cut your typing time by 60-80% on common questions — you handle 3-5x more leads in same time.